MaryKay has been the person designated to work with Esteem patients (among her many other tasks). She has such a gift for working with frightened patients who are making big life decisions and need a listening ear and encouragement. From day one, she has been a constant source of comfort and encouragement for me. Her calm demeanor was a God send many times when I was frantic. She helped tremendously in getting insurance coverage for my surgeries and kept me calm during all the battles surrounding that. In fact, on one especially challenging day recently, my mom told me to call MaryKay because just talking to her would make me feel better. She has worked wonders in scheduling appointments to make my life easier. It's been comforting to know that she will make a way for me to see my surgeon or audiologist whenever I need to. She handles paperwork efficiently, deals with insurance companies. calms frantic patients, maneuvers schedules with ease...and all with a smile.
Most of all, MaryKay makes patients feel special. I've never ended a conversation with her without feeling uplifted. Despite her busy day, she always takes time to ask about my life. She doesn't just ask about my ears, but about ME. When she knew I was taking a trip to visit a man I was crazy about, she emailed to ask how it went. She tells me that she's praying for me. She invites me into her own life, sharing stories about her family. That kind of personal connection is a rare gift. I've faced some pretty hard times hearing wise and she's been there for me. She has literally been a shoulder to cry on. I've also faced some incredible times hearing wise and she's been there to celebrate with me. I love walking up to her desk knowing that she is going to give me a big hug and we will chat for a bit. Medical issues are challenging and can be very isolating. It's terrifying to face hearing loss. MaryKay made sure that office visits were cheerful instead of scary.
I found out tonight that she's retiring. I've already shed a few tears. I'm so very happy for her! If anyone deserves an amazing retirement, it's MaryKay. Selfishly, I'm sad. I will miss her! I've finally come to realize that there's no way I will ever be able to adequately express my gratitude to all the people who make me able to hear, so this is my very meager attempt. Thank you, MaryKay! You've made a tremendous difference in many lives, mine included. Enjoy your retirement!
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